Return & Refund Policy
GENERAL
1.If you place an order electronically through this website, you are deemed to have accepted the preliminary information form and the distance sales agreement presented to you.
2.Buyers are subject to the provisions of Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188), as well as other applicable laws, regarding the sale and delivery of the purchased product.
3.Shipping costs, being the product dispatch expenses, shall be paid by the buyers.
4.Each purchased product shall be delivered to the person and/or organization at the address indicated by the buyer, provided that the statutory period of 30 days is not exceeded. If the product is not delivered within this period, Buyers may terminate the agreement.
5.The purchased product must be delivered complete, in accordance with the specifications stated in the order, and together with documents such as the warranty certificate and user manual, where applicable.
6.If the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days of becoming aware of this situation. The total amount must be refunded to the Buyer within 14 days.
IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID
7.If the Buyer fails to pay the price of the purchased product or cancels the payment in bank records, the Seller's obligation to deliver the product ceases.
PURCHASES MADE THROUGH UNAUTHORIZED USE OF A CREDIT CARD
8.If, after the product has been delivered, it is determined that the credit card used by the buyer for payment was used unlawfully by unauthorized persons, and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the agreement to the SELLER within 3 days, with the shipping costs borne by the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS
9.If force majeure events that the Seller could not foresee occur and the product cannot be delivered on time, the Buyer shall be notified. The Buyer may request the cancellation of the order, the replacement of the product with a similar one, or the postponement of delivery until the obstacle is removed. If the Buyer cancels the order and the payment was made in cash, the amount shall be refunded in cash within 14 days of the cancellation. If the Buyer paid by credit card and cancels, the product price shall be refunded to the bank within 14 days of the cancellation; however, it may take 2-3 weeks for the bank to transfer the amount to the buyer's account.
THE BUYER'S OBLIGATION TO INSPECT THE PRODUCT
10.The Buyer shall inspect the goods/services subject to the agreement before accepting delivery and shall not accept from the cargo company any damaged or defective goods/services, such as dented or broken items or items with torn packaging. Goods/services accepted upon delivery shall be deemed undamaged and intact. The BUYER must take good care of the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must also be returned together with the product.
RIGHT OF WITHDRAWAL
11.The BUYER may exercise the right of withdrawal within 14 (fourteen) days from the date the purchased product is delivered to the BUYER or to the person/organization at the address indicated, by rejecting the goods and notifying the SELLER through the contact details below, without assuming any legal or criminal liability and without providing any justification.
12.CONTACT DETAILS OF THE SELLER FOR WITHDRAWAL NOTICES:
Company Title:COLLAXIR ARGE VE BİYOTEKNOLOJİ SANAYİ TİCARET ANONİM ŞİRKETİ
Address:SANAYİ MAH. TEKNOPARK BLV. NO: 1/4C İÇ KAPI NO: 307 PENDİK / İSTANBUL
E-mail:[email protected]
DURATION OF THE RIGHT OF WITHDRAWAL
13.If the purchase is a service, this 14-day period starts from the date the agreement is signed. The right of withdrawal cannot be exercised for service agreements where performance of the service has started with the consumer's approval before the withdrawal period expires.
14.Costs arising from the exercise of the right of withdrawal shall be borne by the SELLER.
15.To exercise the right of withdrawal, written notice must be given to the SELLER within 14 (fourteen) days by registered mail, fax, or e-mail, and the product must not have been used within the scope of the "Products Exempt from the Right of Withdrawal" provisions set forth in this agreement.
EXERCISING THE RIGHT OF WITHDRAWAL
16.The invoice of the product delivered to a third party or to the BUYER must be returned. (If the invoice of the product to be returned was issued to a company, it must be sent together with the return invoice issued by that company. Order returns invoiced to companies cannot be completed unless a RETURN INVOICE is issued.)
17.The return form and the products to be returned must be delivered complete and undamaged, together with their box, packaging, and standard accessories, if any.
RETURN CONDITIONS
18.The SELLER is obliged to refund the total amount and return any documents placing the BUYER under obligation within no later than 10 days of receiving the withdrawal notice, and to take back the goods within 20 days.
19.If there is a decrease in the value of the goods due to a cause attributable to the BUYER's fault, or if return becomes impossible, the BUYER is obliged to compensate the SELLER's losses in proportion to the BUYER's fault. However, the BUYER is not responsible for changes and deterioration arising from the proper use of the goods or the product within the withdrawal period.
20.If, due to the exercise of the right of withdrawal, the total falls below the minimum campaign amount set by the SELLER, the discount amount benefited from under the campaign shall be cancelled.
PRODUCTS EXEMPT FROM THE RIGHT OF WITHDRAWAL
21.Products prepared in line with the BUYER's wishes or clearly personal needs and unsuitable for return; underwear bottoms, swimwear and bikini bottoms, cosmetics, disposable products, goods at risk of rapid spoilage or likely to pass their expiry date; products whose return is unsuitable for health and hygiene reasons once their packaging has been opened by the BUYER after delivery; products that mix with other products after delivery and cannot be separated by their nature; goods relating to periodicals such as newspapers and magazines, except those provided under a subscription agreement; services performed instantly in the electronic environment and intangible goods delivered to the consumer instantly; and audio or video recordings, books, digital content, software programs, data recording and data storage devices, and computer consumables cannot be returned pursuant to the Regulation if their packaging has been opened by the BUYER. Furthermore, pursuant to the Regulation, the right of withdrawal cannot be exercised for services whose performance has started with the consumer's approval before the withdrawal period expires.
22.For cosmetics and personal care products, underwear, swimwear, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, and stationery consumables (toner, cartridges, ribbons, etc.) to be eligible for return, their packaging must be unopened, untested, intact, and unused.
DEFAULT AND LEGAL PROCEEDINGS
23.If the BUYER defaults on payments made by credit card, the BUYER accepts, declares, and undertakes to pay interest and to be liable to the bank under the credit card agreement between the cardholder and the bank. In this case, the relevant bank may pursue legal remedies and may claim any resulting costs and attorney's fees from the BUYER; in any event, if the BUYER defaults on the debt, the BUYER agrees to compensate the SELLER for any loss and damage incurred due to the delayed performance of the debt.